When application is easy to use

When you are buying new application into your company, let sales person tell you the truth.
After sales person have told you their application is very easy to use, ask him/her what kinda training their company can offer to you. Then you know, what they really mean.

Training units should create ”ease of use policy” for company.

Benefits:
- Departments and units understand better coming training and support needs.
- Planning projects can pay attention to, what ease of use level coming application will be.
- Everybody speaks same ”ease of use lanquage”.
- Easier to say, how much training and how to –support will cost.

Ease of use levels:

A: Very easy to use.
- No training
- No user manuals

B: Easy to use.
- e-learning 1h

C: Quite easy to use.
- Informal education less than 2h
- User manuals less than 20 pages

D: Quite difficult to use.
- Classroom training 4h
- User manuals and training material
- Intranet help pages

E: Difficult to use.
- Classroom training 1d
- User manuals and training material
- Intranet help pages
- Application support

F: Very difficult to use.
- Classroom training 2d or more
- User manuals and training material
- Intranet help pages
- Application support

With ease of use policy, you can say how much training will cost. You can also estimate coming support needs. Levels D,E,F needs support; intranet pages and help desk support.

Don`t forget Future Web Toolbox for companies. www.visionst.eu